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Источник: http://www.youtube.com/watch?v=HNM8F...=youtube_gdata
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Webinar: Conquering the New Battleground for Customer Loyalty

Devin Poole, Executive Advisor at CEB, and Duke Chung, Founder of Parature discuss important research findings and paradigm shifts outlined in “The Effortless Experience,” by CEB, the leading member-based advisory company.More info here: www.dynamicscafe.com
From:Microsoft Dynamics
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Time:57:27More inScience & Technology


Источник: http://www.youtube.com/watch?v=HNM8F...=youtube_gdata